top of page

FREQUENTLY ASKED QUESTIONS

  • Can you pick up my dry cleaning even if I am not home?
    Yes! You pick a location at your residence (usually the front door) where we will check for pick-ups and make deliveries. We provide you an “over-the-door” hook, free of charge, to ensure your clean clothes are protected.
  • What services are offered at your locations?
    We offer a full range of services including: eco-friendly dry cleaning, laundered shirts, wet cleaning, wash & fold laundry service (full-service laundromat style service charged per pound), tailoring & alterations (on-site at select locations), household items (blankets, comforters including down filled, sheets, cases, tablecloths, etc.) leather cleaning, Ugg boots, rugs, drapes, furs, as well as wholesale orders for businesses and schools to clean linens, towels, uniforms, scrubs, and more!
  • Is there a minimum order size?
    No, we have no minimum usage requirements at all. Our service was designed to be used frequently, so smaller orders tend to be easier for both you and us. Our goal is to keep your closet full of clean clothes at all times. Once you get in the habit of sending in a little something once or twice a week, you’ll never run out of clean clothes again!
  • Is pickup & delivery service available?
    Yes, we offer FREE home & office pickup & delivery service, and there are no delivery fees or minimums. It is absolutely FREE & convenient! We are in neighborhoods twice per week (on Mondays & Thursdays or Tuesdays & Fridays) and you simply leave out a bag if you need items cleaned and we will automatically drive by and check for an order. You don't even need to be home for pickup & delivery! You can sign up online at www.simpliclean.com to request a pickup or download our mobile app. You can also call/text us at 714-631-5431 for any questions about pickup & delivery.
  • Do you offer any coupons or discounts?
    We offer a reusable garment bag that you can purchase to put your clothes in for easy drop off. When you purchase our bag, you will also save 10% on your dry cleaning & laundered shirts automatically! We also offer discounts for seniors, clergy, and police or military uniforms. When you provide us with your email at signup you will also receive a $5 welcome coupon, $10 coupons when you earn enough points, well as promotional discounts. We provide value for our pricing by including free next day service, pickup & delivery service, shirt button repairs, folding items for traveling, starch, expert stain removal, eco-friendly services, and other special preferences for no extra charge!
  • How do I let you know that I have clothes that need to be picked up?
    Unless you prefer to be on “will call” service, there is no need to alert us of a pick-up request. We will check your home for the Bright Green Bag twice weekly.
  • Do you offer tailoring and alteration services?
    Yes, simple alterations such as zipper repair, button replacement, mending, patches etc.
  • Do you use PERC? Are you eco-friendly?
    No! SimpliClean uses eco-friendly dry cleaning, we offer wet cleaning, we recycle our poly garment bags and we also recycle our metal hangers. We offer reusable garment bags for purchase to bring your clothes and we will even give you a 10% discount on your purchases for using it! Did you know that unlike wooden hangers which cannot be recycled at all metal hangers can be recycled in most regular recycling bins at home? We are always updating our procedures to be as eco-friendly as possible!
  • How do I pay you?
    You provide us your credit card information and we will bill you automatically.
  • What should I do to avoid permanent stains on my garments?
    Bring a garment in for professional cleaning as soon as possible after staining occurs. Stains and soil left too long can be impossible to remove and will shorten the life of your garment. Discuss any stains with your service provider. Be especially sure to point out light-colored or invisible spills, such as those from soft drinks, fruit juices or white wine. Allow perfumes, lotions, deodorants, antiperspirants, and other toiletries to dry before you get dressed since these products can contain ingredients that affect dyes. Don’t press stained or soiled clothes. The heat may set some stains.
  • How do I avoid fabric discoloration?
    Have matching pieces cleaned together, including bedspreads and drapes so that any possible color loss will be uniform and pieces will still match. Protect your garments from prolonged exposure to direct sunlight or strong artificial light. Keep in mind that even indoor lightning can affect some dyes.
  • Why do you wrap my garments in plastic?
    Plastic bags are provided to protect your garments until you get home. Once there, it is best to store your garments uncovered or in fabric garment bags. You can give the plastic bags back to SimpliClean driver personal to be recycled.
bottom of page